REF-01
DSD Xpress · Legal documentPayments & billing
Refund Policy
The circumstances under which DSD XPRESS may issue full or partial refunds for delivery and logistics services.
Effective date
To be confirmed
Last updated
To be confirmed
Sections
14
Contact
accounts@dsdxpress.com
Eligible for refund
- Payment was processed more than once for the same service.
- The shipment was cancelled before pickup.
- DSD XPRESS accepted payment but was unable to provide the agreed service due solely to its own operational error.
- An overpayment was made by the customer.
- A billing or invoicing error occurred.
- A refund is otherwise required by law.
Generally non - refundable
- Completed delivery services.
- Successful pickup services.
- Same-day or express delivery charges once dispatch has begun.
- Return shipment charges.
- Storage fees.
- Customs duties and government fees.
- Failed delivery charges caused by customer actions.
- Incorrect address charges.
- Waiting time charges.
- COD handling fees after collection.
- Administrative or processing fees where applicable.
Approved refunds: 7–14 business days
Processed to the original payment method, depending on your bank and internal verification.