FAQ-01

Frequently asked questions

50 answers on booking, pricing, tracking, COD, returns, and business accounts — search or browse by topic.

50 results

General services

Booking and collection

Pricing and payment

Tracking and delivery confirmation

Cash on delivery

Failed deliveries, returns and exchanges

Packaging and shipment restrictions

Delays, loss and damage

Business accounts

Customer information and support

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Frequently asked questions

What delivery services does DSD XPRESS provide?

Which areas do you cover?

Do you provide same-day delivery?

Do you deliver on weekends and public holidays?

Do you provide international delivery?

How can I book a delivery?

What information is required when making a booking?

How quickly will a rider collect my shipment?

Must the shipment be ready before the rider arrives?

Can I change the delivery address after booking?

Can I cancel a delivery?

How is the delivery price calculated?

Are there any additional charges?

What payment methods are accepted?

Do your prices include VAT?

How can I track my shipment?

What is proof of delivery?

Can someone else receive the shipment?

Will the rider call before delivery?

Can the recipient inspect the package before accepting it?

How does cash on delivery work?

Can the rider change the COD amount?

Can a recipient make a partial COD payment?

Can the customer pay COD by card or payment link?

When will COD funds be paid to the merchant?

What information is included in a COD settlement report?

What should a merchant do if a COD settlement appears incorrect?

What happens if the recipient is unavailable?

How many delivery attempts are included?

What happens if the recipient refuses the shipment?

Do you provide return deliveries?

Can you complete an exchange delivery?

Who is responsible for refunding the customer?

Who is responsible for packaging the shipment?

What items are prohibited?

Can you deliver food, medicine or temperature-sensitive products?

Can I send fragile or high-value goods?

Is shipment insurance available?

What can cause a delivery delay?

What should I do if a shipment is damaged?

What should I do if a shipment is missing?

How do I submit a claim?

Do you offer delivery accounts for companies?

Can the delivery system integrate with our website or CRM?

Can different employees have different access levels?

Can we upload deliveries in bulk?

Do you provide customised pricing?

How is customer information used?

How can I contact customer support?

What information should I provide when raising a complaint?